🚨 From 1 Oct 2025: ALL requests MUST go through ANIMA
Medical or admin – everything now starts with an Anima request.
WHY TOTAL TRIAGE
From October 1, 2025, all GP practices in England must provide continuous access to online consultation forms, requiring patients to submit their requests digitally via the practice website for the new Total Triage system.
The new system aims to streamline access to care by having a clinician assess each request to determine the most appropriate response, such as an appointment, self-care advice, or referral to another service.
WHAT TO EXPECT NOW
ALL APPOINTMENT REQUESTS to see a GP are now triaged, and you will need to fill in a simple Anima request form. This will allow us to better understand your needs and enable us to signpost you to the right service. Routine Nurse appointments can be booked as normal.
All requests received will be triaged and prioritised based on urgency:
If your request is for an Urgent Medical Problem, please make sure you submit the Anima request between 7am – 10am so it can be dealt with on the day.
For Urgent Medical Problems after 10am, you will need to telephone the surgery.
For Routine Medical Problems these can be submitted between 7.00am and 6.30pm
For Admin, Prescriptions and other Requests these can be submitted between 7.00am and 6.30pm
Submitting a medical request for a GP appointment via admin queries will not result in an appointment.
All requests will be reviewed on the same day. For routine issues, you may be offered an appointment within 2 weeks or directed to the most appropriate service.
The Anima request will ask you a series of questions about your problem. Please provide as much information as you can and upload any appropriate pictures if required. This will help our staff triage your requests more efficiently, helping you get the right care as quickly as possible.
HOW TO ACCESS ANIMA
🌐 Via our website homepage – click on the link to submit an Anima request.
IF YOU DON’T HAVE ACCESS TO ONLINE SERVICES
Our fully trained staff will complete the Anima request with you over the telephone.
This is a positive change and will help us move away from the 8am rush. It will allow us to manage demand and, with your support, help resolve your requests quickly and easily.
As we are moving to a Total Triage model, it is very important that you update your contact details. You can do this by emailing us at purbeckhc@nhs.net.
All information given to our reception or clinical team is treated in confidence.
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🕖 Available Monday to Friday, 7:00 am – 6:30 pm
Submit your medical or administrative request at any time during core hours.
Urgent same-day medical requests should be submitted by 10:00 am.
Register - click the link below
Within your account dashboard you can see the status of any request you have made, book appointments and contact the practice.
🕖 Available Monday to Friday, 7:00 am – 6:30 pm
Submit your medical or administrative request at any time during core hours.
Urgent same-day medical requests should be submitted by 10:00 am.
⚠️ Please note before submitting a request:
We will only address one medical issue per request.
If you are not a registered patient at Purbeck Health Centre, your query will not be responded to.
Submitting a medical request via the admin queries section will not result in a GP appointment.
Book Appointments and Get Admin Support – Use Anima
Anima opens at 7:00 am, Monday to Friday. (Until 6.30pm)
We now use Anima, a secure online system that allows you to contact the surgery for appointments and administrative support. that allows you to contact the surgery for appointments and administrative support.
What Is an Urgent Issue?
Urgent health issues are problems that cannot safely wait several days. Examples include:
New or worsening chest pain
Shortness of breath
Severe pain or infection
High fever in a child or vulnerable adult
Mental health crisis
Sudden or rapid change in health
If you are unsure, call reception on 01908 318989 after 10:00 am for guidance.
For medical emergencies, always call 999.
Use Anima for:
Medical requests:
Admin requests:
Fit notes (Med 3) / sick note requests
Book a blood test, book test results, book nurse appointment
Test results or referral updates
Admin queries and messages to our secretarial team
Requests for letters, reports, or prescriptions
Any general enquiry you would usually call the surgery about
For future pre-bookable routine appointments, please call reception on 01908 318989 from 8:00 am
How It Works
Anima opens at 7:00 am, Monday to Friday Until 6.30pm
Submit your request via our website home page
A clinician will triage your request and decide on the next steps
Appointment Allocation
If clinically appropriate, you will be offered an appointment
An SMS will confirm the date and time
Appointments may be:
Same-day
Within 1–5 days
Within the next 2 weeks
You may be redirected to:
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Test Results Information
We understand that waiting for test results can be stressful. To help keep you informed, please see the usual timeframes for results to be available and how to check them:
When to Call for Results
Blood tests: 5 working days after your test
Urine/stool samples: 5–7 working days later
X-rays and ultrasound scans: 2–4 weeks days after the scan
CT or MRI scans: up to 2–4 weeks, unless advised otherwise
Important: These are estimated times—some results may take longer depending on hospital processing or specialist review.
How to Get Your Results
Call the practice after 11:00 am on: 01908 318 989
You can also use the NHS App or online services if registered
You may be contacted by phone or text if a follow-up is needed
Please Remember
Reception staff can only share the clinician’s written summary; they cannot interpret test results
If you need to discuss your results, please request a telephone appointment with your clinician
You and Your General Practice
Learn what you can expect from us — and what we ask of you as our patient.
Click Here - Read more on the NHS England Website
(Site updated 16/10/2025)