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IF you need Medical Assistance when the Surgery is closed Please

go Online at www.111.nhs.uk unless you need assistance for a child under 5 years old please Telephone 111

 NAMED GP

 

Under the new terms of our contract ALL patients now have been allocated a named GP.

If you wish to know which doctor is your named GP, please ask next time you are in the surgery or telephone and ask one of the Reception Team which GP is your allocated GP. If you wish to request a particular doctor please speak to a Receptionist.

Test Results
On average please allow 7 working days for your test results to come back from the hospital unless your doctor has advised otherwise. Please note that X-ray results take a little longer, usually 10-12 days. For your test results please telephone the surgery on 01908 318989.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

NHS CHOICES

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www.nhs.uk

www.specialistinfo.com

🚨 From 1 Oct 2025: ALL requests MUST go through ANIMA

Medical or admin – everything now starts with an Anima request.


WHY TOTAL TRIAGE

From October 1, 2025, all GP practices in England must provide continuous access to online consultation forms, requiring patients to submit their requests digitally via the practice website for the new Total Triage system.

The new system aims to streamline access to care by having a clinician assess each request to determine the most appropriate response, such as an appointment, self-care advice, or referral to another service.


WHAT TO EXPECT NOW

ALL APPOINTMENT REQUESTS to see a GP are now triaged, and you will need to fill in a simple Anima request form. This will allow us to better understand your needs and enable us to signpost you to the right service. Routine Nurse appointments can be booked as normal.

All requests received will be triaged and prioritised based on urgency:

  • If your request is of a high priority, please make sure you submit the Anima request between 7am – 10am so it can be dealt with on the day.

  • For high priority requests after 10am, you will need to telephone the surgery.

  • All requests will be reviewed on the same day. For routine issues, you may be offered an appointment within 2 weeks or directed to the most appropriate service.

The Anima request will ask you a series of questions about your problem. Please provide as much information as you can and upload any appropriate pictures if required. This will help our staff triage your requests more efficiently, helping you get the right care as quickly as possible.


HOW TO ACCESS ANIMA

🌐 Via our website homepage – click on the link to submit an Anima request.


IF YOU DON’T HAVE ACCESS TO ONLINE SERVICES

Our fully trained staff will complete the Anima request with you over the telephone.


This is a positive change and will help us move away from the 8am rush. It will allow us to manage demand and, with your support, help resolve your requests quickly and easily.

As we are moving to a Total Triage model, it is very important that you update your contact details. You can do this by emailing us at purbeckhc@nhs.net.

All information given to our reception or clinical team is treated in confidence.

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Click Here - to make a request via ANIMA

Anima - Faster GP Appointment Booking

Register - click the link below

Create an account on Anima or log in using your NHS app login details

Within your account dashboard you can see the status of any request you have made, book appointments and contact the practice.

Anima goes live from Monday 3 February 2025


Book Appointments and Get Admin Support – Use Anima

Anima opens at 7:00 am, Monday to Friday.

We now use Anima, a secure online system that allows you to contact the surgery for appointments and administrative support. that allows you to contact the surgery for appointments and administrative support.

What Is an Urgent Issue?

Urgent health issues are problems that cannot safely wait several days. Examples include:

  • New or worsening chest pain

  • Shortness of breath

  • Severe pain or infection

  • High fever in a child or vulnerable adult

  • Mental health crisis

  • Sudden or rapid change in health

If you are unsure, call reception on 01908 318989 after 10:00 am for guidance.

For medical emergencies, always call 999.

Use Anima for:

  • Medical requests:

    • Requesting appointments – for urgent, same-day, or appointments within 1–5 days (not for routine pre-bookable appointments)

  • Admin requests:

    • Fit notes (Med 3) / sick note requests

    • Book a blood test, book test results, book nurse appointment

    • Test results or referral updates

    • Admin queries and messages to our secretarial team

    • Requests for letters, reports, or prescriptions

    • Any general enquiry you would usually call the surgery about

For future pre-bookable routine appointments, please call reception on 01908 318989 from 8:00 am

How It Works

  • Anima opens at 7:00 am, Monday to Friday

  • Submit your request via our website home page

  • A clinician will triage your request and decide on the next steps

Appointment Allocation

  • If clinically appropriate, you will be offered an appointment

  • An SMS will confirm the date and time

  • Appointments may be:

    • Same-day

    • Within 1–5 days

    • Within the next 2 weeks

  • You may be redirected to:

    • Urgent care services

    • Pharmacy First scheme via your local pharmacy.

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Test Results Information

We understand that waiting for test results can be stressful. To help keep you informed, please see the usual timeframes for results to be available and how to check them:

When to Call for Results

  • Blood tests: 5 working days after your test

  • Urine/stool samples: 5–7 working days later

  • X-rays and ultrasound scans: 2–4 weeks days after the scan

    CT or MRI scans: up to 2–4 weeks, unless advised otherwise

Important: These are estimated times—some results may take longer depending on hospital processing or specialist review.

How to Get Your Results

  1. Call the practice after 11:00 am on: 01908 318β€―989

  2. You can also use the NHS App or online services if registered

  3. You may be contacted by phone or text if a follow-up is needed

Please Remember

  • Reception staff can only share the clinician’s written summary; they cannot interpret test results

  • If you need to discuss your results, please request a telephone appointment with your clinician


 

(Site updated 02/10/2025)
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