📢 IMPORTANT NEWS: TRIAGE SYSTEM - WE ARE IMPROVING OUR ONLINE SERVICES

We have listened carefully to your feedback regarding our current triage system. To provide you with a better experience, we are moving to a new provider.

🗓️ STARTING THURSDAY, 8TH JANUARY 2026

We are replacing our existing system with Accurx Triage.

Why the change?

• Easier to use: A simpler, clearer interface for all patients.

• Faster requests: Quickly explain your problem without unnecessary forms.

• Direct care: Helps us ensure you are seen by the right professional in a timely way.

📍 How to find the new system:
From 8.1.2026, the new Accurx link will be permanently available on:

✅ Our Website Home Page
✅ Our Facebook Page

Thank you for your continued feedback, which helps us improve how we deliver care to our community.

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🚨Accessing the Practice – Online Triage Requests - From 8.1.2026

We use an online triage system to ensure patient requests are triaged safely, prioritised appropriately, and responded to in a timely way.

👉 Submit a medical or administrative request here: 

CLICK HERE - to make an online triage request

How triage requests are managed

Triage requests are reviewed by the practice team during core hours:

• Medical requests are clinically triaged and reviewed the same day

• Administrative requests are responded to within 48–72 hours

⏰ Core hours:

Monday to Friday, 8:00 am – 6:30 pm

Important information before submitting a triage request To ensure safe and fair access for all patients:

• Urgent same-day medical triage requests should be submitted by 10:00 am
• Please submit one medical issue per request so it can be assessed safely
• This service is available to registered patients only
• Submitting a medical issue via the administrative request option will not result in a GP appointment

Requests are prioritised based on clinical need, not order of submission.

Where appropriate, patients may be contacted by phone, message, or offered an appointment.

If you are unable to use online services, please contact the practice for alternative access arrangements.

Book Appointments and Get Admin Support – Use Anima

Anima opens at 7:00 am, Monday to Friday. (Until 6.30pm)

We now use Anima, a secure online system that allows you to contact the surgery for appointments and administrative support. that allows you to contact the surgery for appointments and administrative support.

What Is an Urgent Issue?

Urgent health issues are problems that cannot safely wait several days. Examples include:

• New or worsening chest pain

• Shortness of breath

• Severe pain or infection

• High fever in a child or vulnerable adult

• Mental health crisis

• Sudden or rapid change in health

If you are unsure, call reception on 01908 318989 after 10:00 am for guidance.

For medical emergencies, always call 999.

Use Anima for:

• Medical requests:

  • Requesting appointments – for urgent, same-day, or appointments within 1–5 days (not for routine pre-bookable appointments)

• Admin requests:

  • Fit notes (Med 3) / sick note requests

  • Book a blood test, book test results, book nurse appointment

  • Test results or referral updates

  • Admin queries and messages to our secretarial team

  • Requests for letters, reports, or prescriptions

  • Any general enquiry you would usually call the surgery about

For future pre-bookable routine appointments, please call reception on 01908 318989 from 8:00 am

How It Works

• Anima opens at 7:00 am, Monday to Friday Until 6.30pm

• Submit your request via our website home page

• A clinician will triage your request and decide on the next steps

Appointment Allocation

• If clinically appropriate, you will be offered an appointment

• An SMS will confirm the date and time

• Appointments may be:

  • Same-day

  • Within 1–5 days

  • Within the next 2 weeks

• You may be redirected to:

  • Urgent care services

  • Pharmacy First scheme via your local pharmacy.

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Test Results Information

We understand that waiting for test results can be stressful. To help keep you informed, please see the usual timeframes for results to be available and how to check them:

When to Call for Results

• Blood tests: 5 working days after your test

• Urine/stool samples: 5–7 working days later

• X-rays and ultrasound scans: 2–4 weeks days after the scan

  CT or MRI scans: up to 2–4 weeks, unless advised otherwise

Important: These are estimated times—some results may take longer depending on hospital processing or specialist review.

How to Get Your Results

1. Call the practice after 11:00 am on: 01908 318 989

2. You can also use the NHS App or online services if registered

3. You may be contacted by phone or text if a follow-up is needed

Please Remember

• Reception staff can only share the clinician’s written summary; they cannot interpret test results

• If you need to discuss your results, please request a telephone appointment with your clinician

You and Your General Practice

Learn what you can expect from us — and what we ask of you as our patient.

Click Here - Read more on the NHS England Website